Accessibility statement for Kilburn house clearance services in Kilburn

We are committed to making Kilburn House Clearance accessible to everyone. This accessibility statement explains how our Kilburn house clearance operations, online materials and customer-facing processes meet recognised accessibility standards and how we support customers requesting accessible formats. Our aim is to provide a clear, consistent experience for people with disabilities, and to remove barriers in both physical clearance visits and digital information about our Kilburn clearance services.

Our approach follows current best practice and aligns with WCAG 2.1 AA where reasonably possible. We evaluate pages and documents using a mix of automated tools and manual testing. When we describe compliance we refer to the Web Content Accessibility Guidelines 2.1 Level AA as the target standard for our digital content, and we use that same commitment to inform on-site interactions with customers, collection arrangements and safety briefings during house clearance in Kilburn.

We design our content to support assistive technologies, including screen-reader support across the main information sections that cover our Kilburn clearance services. Pages include semantic headings, logical reading order and ARIA roles where needed to make navigation clearer for people using screen readers. Documents provided in electronic formats are prepared to be compatible with popular screen readers and to preserve structure so headings, lists and tables are accessible.

We prioritise full keyboard navigation for people who cannot use a mouse. Our interactive elements — forms, booking widgets and interactive information about house clearance in Kilburn — are operable by keyboard alone, and focus states are visible and predictable. If you rely on keyboard navigation, you should be able to tab through links, controls and form fields in a logical order and perform actions using standard keys.

In addition to keyboard accessibility, we provide alternative formats and practical adjustments on request. Common alternatives include large-print summaries, plain text files and accessible PDFs produced with tagged structure. We also offer clear, plain-language explanations of our clearance process, and can provide extra assistance to coordinate on-site access, safety considerations and mobility requirements when arranging Kilburn house clearance visits.

Key accessibility features include:

• Structured content with headings and lists for easy scanning
• Keyboard operability across interactive features
• Screen reader compatibility for core documents and pages
• Readable contrasts and scalable text for visual clarity

We carry out regular checks and improvements to protect accessibility standards. This includes manual testing of our booking pages and service descriptions, automated evaluation across sample pages, and trial runs of documents and forms used in Kilburn clearance projects. Where possible we test on a variety of browsers and assistive technologies to ensure broad compatibility for customers across devices and platforms.

Contact for accessibility requests and reasonable adjustments

If you need information or services in an accessible format, or you require a reasonable adjustment to our on-site house clearance process in Kilburn, please contact our accessibility team through the contact options on this site or via your existing booking channel. We welcome requests for alternative formats, scheduled assistance during collection and removal visits, and any extra time or on-site support needed to make the Kilburn clearance experience safe and comfortable.

We continuously monitor feedback and update our practices. While we aim to meet WCAG 2.1 AA standards across our digital information and maintain strong on-site accessibility, there may be instances where a specific page or document does not fully comply. In those cases we will promptly provide a suitable alternative and prioritise remediation. For immediate assistance, please use the site contact methods already available to you; our team will respond and work with you to meet your needs.