Terms and Conditions - Kilburn House Clearance
Welcome to Kilburn House Clearance. By engaging our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.
1. Definitions
In these terms and conditions:
- Company refers to Kilburn House Clearance.
- Client refers to the person or entity entering into a contract with the Company for services.
- Services refer to house clearance, removal, recycling, and disposal services provided by the Company.
2. Services Provided
Kilburn House Clearance offers comprehensive house clearance services, including the removal of household items, office clearances, estate clearances, and recycling services. Our team is committed to delivering efficient and environmentally responsible clearance solutions.
2.1 Scope of Services
The scope of services includes:
- Removal of unwanted items: Furniture, appliances, electronics, and other household goods.
- Recycling and Disposal: Environmentally friendly disposal of items that cannot be reused.
- Estate Clearances: Comprehensive clearance services for estates, ensuring sensitive handling of personal and valuable items.
3. Booking and Confirmation
To book our services, clients must provide accurate and complete information. Upon booking, a confirmation will be sent outlining the details of the service, including date, time, and cost estimates.
3.1 Changes and Cancellations
Clients may request changes or cancellations to their bookings subject to our Cancellation Policy outlined in section 7.2.
4. Pricing and Payment
Our pricing is based on the volume of items to be cleared, the complexity of the job, and any additional services required. All prices are subject to change based on these factors.
4.1 Payment Terms
Payment is due upon completion of services unless prior arrangements have been made. We accept various payment methods including cash, credit/debit cards, and online transfers.
5. Client Obligations
Clients are responsible for:
- Ensuring access to the property is available on the scheduled date and time.
- Providing accurate information about the items to be cleared.
- Securing any necessary permissions or access rights for us to perform the services.
5.1 Prohibited Items
Clients must not include hazardous materials, illegal items, or any items that pose safety risks in the clearance. The Company reserves the right to refuse clearance of such items.
6. Company's Obligations
Kilburn House Clearance is committed to:
- Providing services with due care and professionalism.
- Ensuring timely completion of services as per the agreed schedule.
- Adhering to environmental regulations in the disposal and recycling processes.
6.1 Limitation of Liability
While we strive to handle all items with utmost care, the Company is not liable for pre-existing damages, fragile items, or items of significant value unless otherwise agreed upon in writing. It is recommended that clients inform us of any such items before clearance.
7. Cancellations and Refunds
Clients may cancel services with at least 24 hours' notice. Cancellations made within this period may be subject to a cancellation fee as outlined below.
7.1 Cancellation Policy
Cancellation fees are as follows:
- More than 48 hours' notice: Full refund.
- 24 to 48 hours' notice: 50% of the service cost.
- Less than 24 hours' notice: No refund.
8. Privacy Policy
We value your privacy. Personal information collected during the booking process will be used solely for service provision and will not be shared with third parties without your consent, except as required by law.
8.1 Data Protection
All client data is stored securely and managed in compliance with applicable data protection regulations.
9. Insurance
Kilburn House Clearance maintains comprehensive insurance coverage to protect against potential damages or losses incurred during the provision of services. Clients are advised to discuss any high-value items to ensure appropriate coverage.
9.1 Claims Process
In the event of any damage or loss, clients should notify us immediately to initiate the claims process. Detailed information and evidence may be required to support the claim.
10. Termination of Services
The Company reserves the right to terminate services if clients fail to adhere to these terms and conditions, provide accurate information, or engage in any activities that disrupt the service process.
10.1 Consequences of Termination
Upon termination, the client may be liable for any costs incurred up to the point of termination. Refunds for cancelled services will follow the Cancellation Policy.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws applicable in the jurisdiction where Kilburn House Clearance operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that region.
11.1 Dispute Resolution
In the event of a dispute, the parties agree to attempt to resolve the matter amicably through negotiation before seeking legal recourse.
12. Amendments
Kilburn House Clearance reserves the right to amend these terms and conditions at any time. Clients will be notified of any significant changes, and continued use of our services will constitute acceptance of the updated terms.
12.1 Notification of Changes
Changes to the terms and conditions will be communicated via email or other agreed-upon methods. It is the client's responsibility to review the terms periodically.
13. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
13.1 Entire Agreement
These terms and conditions constitute the entire agreement between the client and Kilburn House Clearance, superseding any prior agreements or understandings.
14. Force Majeure
The Company shall not be liable for any failure to perform its obligations under these terms due to circumstances beyond its reasonable control, including but not limited to natural disasters, wars, or pandemics.
14.1 Notification of Force Majeure
In the event of a force majeure situation, the Company will notify the client as soon as possible and make reasonable efforts to reschedule the services.
15. Intellectual Property
All content, trademarks, and logos used by Kilburn House Clearance are the property of the Company and are protected by applicable intellectual property laws. Clients are prohibited from using any of the Company's intellectual property without prior written consent.
15.1 Usage Rights
Clients may use Company materials solely for the purpose of understanding and utilizing the services provided. Any other use is prohibited.
16. Feedback and Complaints
We value client feedback as it helps us improve our services. Should you have any complaints or suggestions, please communicate them through the designated channels.
16.1 Handling of Complaints
All complaints will be addressed promptly, and efforts will be made to resolve issues to the client's satisfaction.
17. Third-Party Services
At times, we may engage third-party service providers to assist in delivering our services. Kilburn House Clearance ensures that these providers adhere to similar standards and obligations as outlined in these terms.
17.1 Responsibility for Third-Party Actions
The Company is not liable for any actions, omissions, or negligence of third-party providers. Clients should address any issues directly with the Company to facilitate resolution.
18. Indemnification
Clients agree to indemnify and hold Kilburn House Clearance harmless from any claims, damages, or expenses arising from the client's misuse of services or violation of these terms.
18.1 Scope of Indemnity
This indemnity covers all costs, including legal fees, associated with defending against any claims.
19. Assignment
Clients may not transfer or assign their rights or obligations under these terms without the prior written consent of Kilburn House Clearance.
19.1 Company's Right to Assign
We reserve the right to assign our rights and obligations under these terms to third parties as necessary for business operations.
20. Miscellaneous
These terms and conditions represent the entire agreement between the client and Kilburn House Clearance regarding the services and supersede all prior discussions or agreements.
20.1 Headings
The headings used in these terms are for convenience only and do not affect their interpretation.
By utilizing the services of Kilburn House Clearance, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.